Terms of Service

1. Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", "your") and MHM Services, trading as EcoLuxe Interiors ("ELI", "we", "us", "our"), governing the provision of online interior design consultancy services.

By engaging our services, booking a consultation, or making a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Scope of Services

2.1 Services Provided

EcoLuxe Interiors provides residential interior design consultancy delivered entirely online to clients across the United Kingdom. We specialise in biophilic design principles—creating healthier, nature-inspired living spaces supported by evidence-based methodologies.

2.2 Service Tiers

Our services are structured into four tiers:

Space Audit

Diagnostic assessment of a single room with actionable recommendations. Includes:

• Detailed analysis of existing space
• Identification of functional and aesthetic issues
• Prioritised recommendations for improvement
• Biophilic design opportunities specific to your space

Essential Design Package

Complete design solution for one room. Includes:

• Space planning and layout options
• Colour palette and material specifications
• Furniture and lighting recommendations with shopping guidance
• Design presentation with mood boards

Complete Design Package

Comprehensive single-room design with enhanced visualisation. Includes all Essential Package elements plus:

• Detailed 2D floor plans and elevations
• 3D visualisations or rendered images
• Comprehensive specification document
• Enhanced material and finish guidance

Whole-Home Design

Full residential design service covering multiple rooms. Includes:

• Coordinated aesthetic and functional planning across all spaces
• Comprehensive layouts, specifications, and visualisations for each room
• Flow and transition planning between spaces
• Detailed documentation for implementation

2.3 Online Service Delivery

All consultations, presentations, and design delivery occur through digital channels:

• Video calls (Zoom, Google Meet, Microsoft Teams)
• Email correspondence and file sharing
• Secure cloud-based document delivery
• WhatsApp or messaging platforms for quick queries

Clients receive design documentation in digital format (PDF, CAD files, or presentation formats). Physical samples of materials and finishes are available upon request at additional cost.

2.4 Services Excluded

The following are not included in our services:

• On-site visits or in-person consultations
• Contractor management or project supervision
• Construction or building work coordination
• Purchasing of furniture, materials, or finishes on your behalf (we provide specifications and guidance only)
• Installation, fitting, or assembly services
• Structural alterations, building regulations applications, or planning permissions
• Commercial interior design projects

Our scope is limited to design consultancy and documentation. Implementation remains your responsibility or that of your appointed contractors.

2.5 Professional Background

Our work is informed by:

• MA Interior Design
• Evidence-based biophilic design training and methodology
• Extensive experience in creating healthier living spaces

We hold professional indemnity insurance appropriate to the scope of our design consultancy services.

3. The Consultation and Quotation Process

3.1 Initial Contact

You can contact us via:

• Website enquiry form
• Email or phone
• WhatsApp for initial discussion

3.2 Discovery Call

Following initial contact, we typically arrange a brief discovery call (15–30 minutes) to:

• Understand your project requirements and goals
• Discuss your space, lifestyle, and design preferences
• Explain our service tiers and recommend the most appropriate package
• Answer any questions about the process

3.3 Quotations

Following the discovery call, we provide a written quotation detailing:

• Service tier and specific scope of work
• Fixed fee for the agreed scope
• Timeline for delivery
• Payment schedule
• Any additional costs (physical samples, rush delivery, etc.)

Quotations are valid for 30 days from the date of issue. After 30 days, pricing may be subject to review.

4. Payment Terms

4.1 Pricing Structure

All service prices are confirmed in writing prior to engagement through a detailed quotation. Fees remain fixed for the quoted scope of work.

4.2 Payment Schedule

Services operate on a two-stage payment structure:

• 50% deposit – due upon acceptance of quotation to secure your booking and commence work
• 50% balance – due upon delivery of final design documentation before release of files

4.3 Accepted Payment Methods

We accept payment via:

• Bank transfer (BACS)
• Debit card
• Credit card

Full payment details are provided with your quotation.

4.4 Non-Payment

Failure to pay the deposit within seven days of quotation acceptance will result in cancellation of the booking.

Non-payment of the final balance will result in design files being withheld until settlement is received in full. After 30 days of non-payment, we reserve the right to:

• Charge interest at 3% above Bank of England base rate
• Terminate the agreement and retain the deposit
• Pursue legal recovery of outstanding amounts

4.5 Additional Services

Services requested outside the original scope will be quoted separately and require written approval before commencement. Additional fees must be paid before the additional work begins.

5. Project Timeline

5.1 Estimated Timeframes

Typical delivery timeframes are:

• Space Audit: 7–10 working days from deposit payment and receipt of room information
• Essential Design Package: 2–3 weeks from initial consultation
• Complete Design Package: 3–4 weeks from initial consultation
• Whole-Home Design: 6–10 weeks depending on scope (specified in quotation)

These are estimates and may vary depending on project complexity, client responsiveness, and seasonal demand.

5.2 Client Responsibilities

Timelines depend on your timely provision of:

• Room measurements and photos
• Completed design questionnaires
• Feedback on design concepts within agreed timeframes
• Availability for scheduled consultations and presentations

Delays in providing information or feedback may extend the project timeline.

5.3 Delays Beyond Our Control

We are not liable for delays caused by:

• Late or incomplete information from clients
• Technical issues with video conferencing platforms or file sharing services
• Illness, family emergencies, or force majeure events

We will communicate any anticipated delays as soon as possible.

6. Design Process and Revisions

6.1 Design Development

Our design process typically includes:

1. Initial consultation: Video call to understand your vision, lifestyle, and requirements
2. Concept development: Creation of initial design concepts, layouts, or mood boards
3. Design presentation: Video call to present concepts and gather feedback
4. Refinement: Incorporation of your feedback and design development
5. Final delivery: Delivery of completed design documentation in digital format

6.2 Included Revisions

Each service tier includes a specific number of revision rounds:

• Space Audit: 1 round of revisions to recommendations
• Essential Design Package: 2 rounds of revisions
• Complete Design Package: 2 rounds of revisions
• Whole-Home Design: 2–3 rounds of revisions (specified in quotation)

A "revision round" means feedback on presented concepts, with amendments made within the original scope.

6.3 Additional Revisions

Revisions beyond those included in your package are charged at an hourly rate and require pre-approval. Major changes to direction or scope will be quoted separately.

6.4 Changes After Final Delivery

Once final files have been delivered and payment received, the design project is considered complete. Any further changes, updates, or additional work will be quoted as a new project.

7. Your Cancellation Rights

7.1 Consumer Contracts Regulations

As a consumer purchasing services online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. This begins from the date you accept the quotation.

However, if you request that work begins during this 14-day period, you acknowledge that you will lose your right to cancel once the service has been fully performed.

7.2 Our Cancellation Policy

You may cancel your booking with the following refund structure:

• More than 14 days before your scheduled consultation: Full refund of deposit
• 7–14 days before consultation: 50% refund of deposit
• Within 7 days of consultation: No refund
• Once work has commenced: Deposits are non-refundable

7.3 Cancellation by Us

If we are unable to deliver the service as agreed due to circumstances within our control, you will receive a full refund of all payments made.

7.4 How to Cancel

To cancel, contact us in writing (email is acceptable) at melody@ecoluxe-interiors.co.uk. Cancellations are effective from the date we receive your notice.

8. Intellectual Property

8.1 Ownership of Design Work

All design concepts, drawings, specifications, visualisations, and documentation created by EcoLuxe Interiors remain our intellectual property until full payment is received.

8.2 License to Use

Upon receipt of full payment, you are granted a non-exclusive, non-transferable license to use the design documentation for the specific project and property for which it was created. This includes:

• Implementing the design in your home
• Sharing documentation with contractors for implementation purposes
• Modifying the design for personal use

8.3 Restrictions

You may not:

• Resell, redistribute, or commercially exploit the design work
• Reproduce the design for other properties or projects
• Remove our branding or attribution from documentation
• Claim the design work as your own creation

8.4 Portfolio Use

We reserve the right to photograph and document completed projects (with your permission) for portfolio, marketing, and promotional purposes. You may request anonymity, and we will not share your address or identifiable details publicly without consent.

9. Client Responsibilities

9.1 Information Accuracy

You are responsible for providing accurate:

• Room measurements and dimensions
• Photos of existing spaces
• Information about structural constraints, services, or limitations
• Budget parameters

We rely on the accuracy of information you provide. Errors or omissions in your information may affect the suitability of our design recommendations.

9.2 Implementation

You are solely responsible for:

• Appointing and managing contractors for implementation
• Obtaining necessary permissions, approvals, or building regulations compliance
• Purchasing furniture, materials, and finishes based on our specifications
• Ensuring contractors follow design documentation accurately
• Verifying product availability, lead times, and suitability before purchase

9.3 Product Recommendations

We provide product recommendations and shopping guidance based on current availability and information from suppliers. You are responsible for:

• Verifying product specifications, dimensions, and suitability
• Checking availability and lead times before ordering
• Reviewing supplier terms, warranties, and return policies

Product availability, pricing, and specifications may change. We are not responsible for discontinued items, price increases, or products that do not meet your expectations.

10. Limitation of Liability

10.1 Professional Indemnity Insurance

We maintain professional indemnity insurance covering the design consultancy services we provide. Our liability is limited to the extent of this insurance coverage.

10.2 Liability Cap

Our total liability to you, whether in contract, tort, negligence, or otherwise, is limited to the total fees paid by you for the specific project.

10.3 Exclusions

We are not liable for:

• Errors arising from inaccurate measurements or information provided by you
• Product availability, quality, pricing, or suitability issues
• Contractor workmanship, installation errors, or construction defects
• Delays or costs arising from implementation
• Structural issues, building regulations compliance, or planning permissions (these are outside our scope)
• Changes you make to the design during or after implementation
• Indirect, consequential, or economic losses
• Loss of profit, revenue, or enjoyment

10.4 Design Suitability

Our designs are based on information you provide and standard residential specifications. We strongly recommend that you:

• Verify all dimensions and technical specifications before ordering products or commencing work
• Consult with qualified professionals (electricians, plumbers, structural engineers) where required
• Obtain necessary building control approvals for structural or electrical work

10.5 Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including: natural disasters, pandemic, war, terrorism, strikes, internet outages, or government restrictions.

10.6 Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. Services must be performed with reasonable care and skill. These Terms do not exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

11. Biophilic Design Methodology

11.1 Evidence-Based Approach

Our biophilic design recommendations are informed by research into nature-inspired living spaces and their impact on wellbeing. However, individual results may vary based on:

• Implementation accuracy
• Environmental factors specific to your property
• Personal health and lifestyle factors

11.2 No Health Claims

We do not make medical claims or guarantee specific health outcomes from our design recommendations. Our services are focused on creating healthier living environments through design principles, not medical treatment or intervention.

12. Confidentiality and Data Protection

12.1 Confidentiality

We will treat your personal and project information as confidential, except where disclosure is:

• Necessary to obtain quotes from suppliers or contractors (with your knowledge)
• Required by law or regulatory authority
• Consented to by you in writing for portfolio or marketing purposes

12.2 Data Protection

Personal data is processed in accordance with our Privacy Policy and UK GDPR.

13. Complaints and Dispute Resolution

13.1 Complaints Procedure

If you are dissatisfied with our service:

1. Contact us immediately at melody@ecoluxe-interiors.co.uk with details of your concern
2. We will acknowledge your complaint within 3 working days
3. We will investigate and respond with a proposed resolution within 14 days
4. If unresolved, we will escalate to mediation (see below)

13.2 Mediation

If a complaint cannot be resolved informally, both parties agree to attempt resolution through mediation before pursuing legal action. Mediation costs will be shared equally unless otherwise agreed.

13.3 Alternative Dispute Resolution

If you are not satisfied with our response, you may refer the matter to:

• The Furniture Ombudsman: thefurnitureombudsman.org
• Citizens Advice Consumer Service: 0808 223 1133

13.4 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General Provisions

14.1 Entire Agreement

These Terms, together with your signed quotation, constitute the entire agreement between you and EcoLuxe Interiors. They supersede any prior discussions, correspondence, or representations.

14.2 Variations

Any changes to these Terms or your project scope must be agreed in writing and signed by both parties. Email confirmation is acceptable.

14.3 Assignment

You may not transfer or assign your rights or obligations under this agreement without our prior written consent. We may assign our rights to a successor practice with notice to you.

14.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

14.5 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right in future instances.

14.6 Notices

All formal notices must be sent in writing to:

• To ELI: melody@ecoluxe-interiors.co.uk or 4 Fairfields Road, Holmbridge, Holmfirth, West Yorkshire HD9 2NP
• To Client: The email or postal address provided in your quotation

Notices are deemed received when delivered by email (with read receipt) or 3 working days after posting by recorded delivery.